Shipping policy

SHIPPING & DELIVERY — DONKEY CHUM BAITS

Last updated: 2 September 2026

WHERE WE SHIP

We currently ship within South Africa only. We do not offer international shipping at this time.

PROCESSING TIME

Orders are processed within 1–2 business days (Monday to Friday, excluding South African public holidays). Orders placed over weekends or public holidays are processed on the next business day.

DELIVERY TIMEFRAMES & COSTS

Standard Courier (nationwide):
- Gauteng, Western Cape, KwaZulu-Natal major centres: 2–3 business days
- Other provinces and outlying areas: 3–5 business days
- Cost: calculated at checkout based on order weight and destination

Free shipping is available on qualifying orders — the threshold is shown at checkout.

TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. Use this to track your parcel via the courier's website.

DELIVERY ADDRESS

Please ensure your delivery address is correct at checkout. We are not responsible for parcels delivered to an incorrect address provided at the time of order.

FAILED DELIVERIES

If a delivery attempt is unsuccessful, the courier will leave a notification. If the parcel is not collected or re-delivery is not arranged within the courier's holding period, it will be returned to us. Re-delivery costs will be for the customer's account.

DAMAGED OR LOST PARCELS

If your order arrives damaged or does not arrive within the expected timeframe, contact us immediately at donkeychumbaits@gmail.com or 027 646 869 834 and we will investigate with the courier on your behalf.

CONTACT

Email: donkeychumbaits@gmail.com
Phone: 027 646 869 834